Movement Therapies – Privacy Policy

Effective Date: October 2025
Last Updated: October 2025
Movement Therapies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Movement Therapies (ABN- 23427698132) is a physiotherapy and movement therapy clinic based in Tuart Hill, Western Australia. We provide physiotherapy, Zoga-based movement classes, and related health services.
Our contact details are:
Email: marta@movementtherapies.com.au
Phone: 0452605455
Address: 1/ 95 Waterloo st, Tuart Hill

2. What Information We Collect

We collect personal and health information necessary to provide safe and effective physiotherapy services. This may include:
  • Personal details: name, date of birth, address, contact information.

  • Health information: medical history, treatment notes, test results, referrals, medications, and relevant health data.

  • Payment details: billing address, payment method, and insurance details.

  • Website data: if you use our website, information such as IP address, browser type, and cookies may be collected for analytics and functionality.

3. How We Collect Information

We collect information directly from you:
  • When you book an appointment, complete forms, or communicate with us by phone, email, or in person.

  • When you attend a consultation or participate in classes/workshops.

  • From third parties (with your consent), such as other healthcare providers, insurers, or referrers.

4. Why We Collect Information

We collect and use your information to:
  • Provide physiotherapy and related services safely and effectively.

  • Communicate about appointments, treatment plans, and follow-up care.

  • Manage clinic administration, billing, and compliance.

  • Meet legal, professional, and insurance obligations.

  • Improve our services and client experience.

5. How We Store and Protect Information

Your information is stored securely in electronic and/or paper form. We use secure systems and follow industry best practices to protect against unauthorized access, loss, or misuse.
  • Electronic records are password-protected and encrypted where possible.

  • Paper files are stored in locked cabinets within secured premises.

  • Only authorized staff have access to your information for legitimate purposes.

We retain records for 7 years.

6. Disclosure of Information

We may share your information with:
  • Other healthcare professionals involved in your care (with your consent).

  • Insurers, Medicare, or third-party payers for billing and claims.

  • IT providers or business support services who assist our operations (under confidentiality agreements).

  • Legal authorities if required by law.

We will never sell or rent your personal information to third parties.

7. Access and Correction

You have the right to:
  • Access your personal and health records.

  • Request correction of any inaccurate or incomplete information.

Requests can be made by contacting us in writing. Identification may be required.

8. Website and Social Media

Our website and social media may use analytics or cookies to improve user experience. You can disable cookies in your browser settings.
We do not collect identifiable personal data from social media interactions unless you contact us directly.

9. Complaints

If you have a privacy concern or complaint, please contact us at:
📧 marta@movementtherapies.com.au
We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Phone: 1300 363 992

10. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website or upon request.